Every concern heard. Every response on record.
Staff, families and workers raise concerns from any site, in their own language. Your team reviews them, replies, and records what was done.
Book a demo| Site | New | Open | Top theme |
|---|---|---|---|
| Riverside House | 6 | 2 | Night staffing |
| Harbour View | 4 | 0 | Meals |
| Elm Court | 3 | 1 | Rosters |
| Kingsford Lodge | 2 | 0 | Equipment |
“There are only two of us on nights for thirty residents. The lady in room 12 fell twice this week before we could reach her.”
Translated from Polish
Thank you for telling us. From Monday a third carer is rostered on nights in your wing.
Speak up.
Anyone at any site can raise a concern in a few minutes, in their own language.
Hear back.
They get a reply in the same thread, and see what was done about it.
Concerns reach head office too late.
- The only route runs through the site manager.
- Forms lose the detail.
- Nobody hears back, so people stop raising things.
From first message to recorded outcome.
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Collect
A link or QR code for each site. People explain the issue in a short conversation, in their own language. No app, no account.
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Review
Each conversation arrives summarised and translated. Your reviewers decide what becomes a case.
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Respond
Reply in the same thread. Assign an owner. Record each action.
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Report
Themes and trends by site, with a record of what was raised, decided and done.
Surveys measure.
Hotlines receive.
Tellhaven follows through.
Built for organisations with many sites.
Aged care
Staff and family concerns, followed through to a written outcome.
Hospitality
What teams won't tell their venue manager, before good people leave.
Supply chains
Worker concerns from every supplier site, tracked to remediation.
Confidentiality, agreed in writing.
Before rollout, we document who can read, who can reply and what each site report shows. Participants can read it before they start.
- Role-based access with two-factor sign-in.
- AI summarises and translates. People decide.
- Retention and data processors documented for each deployment.
Questions
Do people need an app or an account?
No. They use a link or QR code at their site.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. We document exactly what's recorded and who can see it.
Which languages are supported?
People write in their own language. Reviewers read it in English. We'll confirm your languages in the demo.
Does AI make decisions?
No. It summarises, translates and flags. Your reviewers decide.
How much does it cost?
We quote after the demo, based on your sites and rollout.